Thursday, 25 August 2016

my lenovo mobile delivered with defects in mother board and battery

Hanmkonda
30.03.2015
To
The vice president
LENOVO MOBILES
KOLKATTA

Dear Sir,

JODI LENOVO MOBILE A 526 – IMEI NO.865099024884989 –RECURRING PROBLEMS

I INVITE CORRESPONDENCE RESTING ON THE SUBJECT AND WISH TO SUBMIT THE FOLLOWING FOR YOUR PERUSAL.
1. MOBILE IS IN YOUR SERVICE CENTER SINCE 23.02.2015 AND YOUR CORPORATE PEOPLE HAVE ALSO NOT TAKEN INITIATE ON MY GENUINE REQUEST FOR REPLACEMENT OF MOBILE.
2. MOBILE IS GIVING PROBLEM SINCE BEGINNING AND PURCHASED SAME ON 14.01.2015. YOUR SERVICE CENTER HAS REPORTED THE PROBLEM AS UNDER.
QUOTE : BATTERY BACK UP , PHONE IS GETTING STOPPED WITH THE REASON DOUBLE LOCK. IS IT NOT A MANUFACTURING PROBLEM. HOW A REPUTED COMPANY LIKE YOURS WILL RELEASE THE MOBILE WITHOUT TESTING . WHY CUSOMER HAS TO SUFFER FOR YOURS DEFECIENCY IN SERVICES.
3. Your service center at Hanamkonda is not fully EQUIPPED OR PROPER PERSONS REPLY FOR THE GREVENIENCES OF CUSTOMERS.

Considering the above , I request your good selves to kindly replace my mobile in good and perfect condition with all accessories or alternatively refund the amount plus damages for delay in services.

PLEASE EXPEDITE YOUR REPLY TREAting the matter as urgent.

Yours sincerily.

R PRASADARAO

Tosmartphonets@lenovo.comToday at 7:06 PM
Dear sir , my request for replacement of mobile is not considered positively and i will be constrained to initiate appropriate steps for the loss of time and others through appropriate forum. repeating the old and same answer will not serve the purpose like a reputed company like yours please.
R PRASADARAO
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Reply, Reply all or Forward | More
me
To
smartphonets@lenovo.com
Today at 7:08 PM
DEAR SIR, I NEVER EXPECTED A REPLY AFTER PROLONGED CORRESPONDENCE AND MENTAL AGONY AND MY PATIENCE.
Smartphonets@lenovo.com
To
me
Today at 4:48 PM
Response By E-mail (DEEPU MOHAN) (26/03/2015 05.18 PM)
Dear Mr. Prasad,
Thank you for contacting Lenovo Technical Support.
As per the confirmation from the concerned team we will not be able to proceed with the replacement request. As per the telephonic conversation with the service centre your mobile is ready for customer pick up. Mobile battery got replaced and the mobile is working fine now. We are requesting you to collect the mobile from the service as the issues in your mobile got solved.
The Reference Number for this interaction is : 214306232.

Thank you for your cooperation and patience.
Thanks & Regards,

Deepu Mohan
Lenovo India Smartphone Technical Support
Email: smartphonets@lenovo.com
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1http://support.lenovo.com/in/hi/products?type=Phones&c=1

For voice support please contact tollnumber:1800-3000-7678

How am I doing ? Please Email my Manager Lohith Nayaka : lnayaka@lenovo.com

smartphonets@lenovo.com
To
me
Mar 19 at 11:48 AM
Response By E-mail (Sumit Kumar Behera) (19/03/2015 12.18 PM)
Dear Mr Rampalli ,
Thank you for contacting lenovo technical support.
We have escalated the case with the concern team and we are waiting for their responce.
Once we recieve a update from the team we will be updating you the same.
Reference Number-214173601
Thank you for your cooperation and patience.

Regards,
Sumit Kumar Behera
Lenovo India Smartphone Technical Support

How am I doing? Please Email my Manager Lohith Nayaka: lnayaka@lenovo.com
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1

Customer By Service Email (Rampalli prasada rao) (18/03/2015 09.11 PM)
madam , an early reply in the matter will be very much appreciated and admired. but delay will not be beneficial to both. hope you people understood the same.

Lenovo K5 Plus: Disappointing camera & battery, heating issues figure in user reviews

enovo is holding its second open sale of its K5 Plus note today at 12 PM on Flipkart.

However, user reviews of the product by those who bought the phone in the first sale have highlighted three irritating problems with the phone — poor camera, poor battery and heating.

On the positive side, display and sound quality have not disappointed most users.

PERFORMANCE

Performance of the phone, which comes with an octa-core Snapdragon 616 chipset and (only) 2 GB of RAM, has been reported as average — neither very fast like the LeEco Le 1s, nor laggy enough to be a ‘deal breaker’.

The Snapdragon 616 is a slightly updated version of the Snapdragon 615, which is found inside most of the mid- and high-end smartphones brought out by Reliance’s LYF brand. LYF is selling models like Earth 1, priced at Rs 21,000, with the same chipset, while the Lenovo K5 is priced just Rs 8,500.

Still, it should be noted that Snapdragon 616 is based on the older and low-power Cortex A53 core design, while the Snapdragonn 652 — found in the upcoming LeEco Le 2s — has twice the power due to the inclusion of Cortex A72 core designs.

Another way to look at the chipset inside the K5 Plus is to compare it with MediaTek MT6753, found inside models such as the upcoming new models from Yu and Lenovo K4 Note. Like in these cases, we can place the performance of the SD 616 as exactly middle of the scale — nothing great, but not too shabby either.

In comparison, a model like LeTV Le 1s — at a price of Rs 2,500 more — offers almost twice the performance (80% more) compared to the K5 Plus.

But in practice, users are not complaining of lags, though one person felt the phone had become slow after installing 20 apps.

BATTERY

More than the performance, it is the camera and fast-draining battery that have bugged users more, with nearly all reviews making a mention of these points in the cons section.

The battery on the K5 is not too shabby at 2.75 Ah, but it looks like the combination of a full-HD display and an octa-core processor is stretching it to its limits.

As buyer Manoj said “everything is gud except heating issue and battery life… It drains very fast.”

But it could also be a case of misplaced expectations, as at least one of those who have reported disappointment with the battery have also said that it last for over 5 hours of continuous usage — which is what you’d get from most smartphones in the market today.

Sunnyhith N, who gives the phone 4 out of 5 stars, said: “Battery gets charged in less than 2 hrs and 1.5 A output charger does its job fine, but not that great. Battery life is something which should be improved. Continuous usage of 5 hours reduced the battery from 100 to 25%.. Hope lenovo releases an update for improving performance of battery and camera.”

It should also be noted that most people who connected the phone to a wireless network were able to immediately install a small update after purchase.

CAMERA

The second big problem highlighted in the user reviews is poor camera quality.

Of course, even in the case of other recent launches — such as LeTV Le 1s and Xiaomi Redmi Note 3 — users had poor reviews of cameras. However, LeTV pushed out an update that seemed to address the most glaring of problems. But K5 Plus users continued to be disappointed with picture quality even after installing the first update.

“Camera quality is not up to mark as mentioned for both the cameras (Front and Rear)!!! It didn’t feel like it was a 13MP Camera or 5MP one,” said Ajit Upadhyay. “Very Disappointed. Also I couldn’t find any option in the Camera Settings to change the resolution of the image. It is very disappointing.”

Another user Sunil Yadav too had a similar view: “Camera is not too good. (It) means, there is blur effect while moving camera slightly, and the front camera is also not fine as I am having Lumia 640 with 9 MP and (it) is beating my new K5.”

The Coolpad Note 3 — which is also priced at the same rate — has better reviews for its camera, despite it being termed average.

HEATING

Another problem, by no means exclusive to the K5, is heating. This has been a pet peeve in reviews of all recent metallic phone launches, including those of LeTV Le 1s and the Xiaomi Redmi Note 3.

To some extent, the problem is with the users, as they expect a metallic phone with an octa-core processor to remain as cool as a plastic phone with a quad-core chipset.

Not only does an octa-core phone produce more heat, this heat is quickly radiated out to the atmosphere using the phone body to keep the performance of the device high.

The downside of such a design is that the user feels that the device has become too hot.

“While not using simple data connection is on phone gets also heated. It feels like you holding some hot thing in your hand,” said Manoj in his review.

One thing to note is that the K5 Plus is not a unibody device like the LeTV Le 1s and Xiaomi Redmi Note 3. Instead, it uses a metal casing.

The difference is that a unibody device is created by carving holes inside a single metal block, while a metal-casing phone is built by covering the entire assembly in a metal case. Unibody metal structures are supposed to be stronger and more compact, but are more difficult to manufacture and therefore more expensive.

AUDIO

Most reviews of K5 Plus had only good things to say about the Dolby audio on board, with most including audio as a plus for the model.

One of them was Kislaya Kumar. “Dolby sound gives a different feel to the ear. Just have a good pair of headphones and you are set.”

However, Nandita Kurve seemed to be disappointed with the bass levels. “I bought Lenovo Vibe K5 Plus only for Dolby but very much disappointed (too much Treble and low Bass — not good enough),” she said.

Of course, this can probably be addressed by using a high-bass earphone.

Overall, audio is a strong point for the device.

FINAL THOUGHTS

Finally, it has to be said that — going by the user reviews — the new phone from Lenovo has some good things — display, audio — while also having some weakpoints — camera and battery.

So, whether to purchase this phone, or put in an extra Rs 1,500 and go for the Redmi Note 3 16 GB depends primarily on three things:

One – screen size preference, and two – how easy it is for you to get that Rs 1,500, and most importantly, what kind of a user you are.

If you are okay with, or want, a bigger display and the extra Rs 1,500, perhaps you should consider the Redmi Note 3 (though even that one has been reported to have a disappointing camera.)

This is all the more important if you spend a lot of time on your phone, for example, if you are student who likes to explore various new apps and hacks. However, it the purpose is to gift the device to a non-tech-savvy user, then perhaps you don’t need to spend that extra Rs 1,500. Again, if you have small hands, the K5 Plus is a better fit compared to LeTV Le 1s or RN3.

But if you are someone who really likes to do a lot of experimentation and try out new apps — get a 32 GB model with 3 GB of RAM and a more powerful processor — either the LeTV Le 1s or the Redmi Note 3 32 GB.

Or as Sunnyhith says: “Overall Its a decent phone for its price, it performs good for normal usage and not recommended for heavy users.”

Read more at http://rtn.asia/t-t/18671/lenovo-k5-plus-poor-camera-battery-heating-issues-figure-user-reviews#HrYVDi4tDVlTbfPj.99

No Service Under Warranty

http://www.complaintbox.in/lenovo-k4-note-no-service-under-warranty/

Lenovo K4 Note No Service Under Warranty

Posted on 22 August, 2016 by consumer — No Comments ↓

I Bought LENOVO K4 note by online shopping, now i am facing a problem that one of its sim slot is not working, i went to service center, they checked it by themselves, and said, some water droplets has entered in the mobile, they showed me some color change, now we can not provide any warranty related service., but in actual, it haven’t put my mobile in water, and they were showing me that portion of mobile that can not be accessed by a customer, now how do one know that that color that they showed me was not there when the purchased the mobile, or who knows that has been done by service center thet are skipping from their responsibility i am complaining against this because i am very sure that i used the mobile carefully , and i am not reasn for any water droplets inside the mobile.

I want my mobile to be repaired under warranty and compensation for this much trouble i also want to compensation against their bad behavior.

Email Id: jnvatul@gmail.

Dear sir, As per your instruction by the lenovo sales executive, i visited the service center on 3 August 2016 they PHONE SUBMITTED my mobile by giving a manual receiving and said there is POWER ON PROBLEM and we will THE DO NOT TIME PERIOD REPAIR SO SIR PLEASE HELP ME CENTER NAME: TECNOCARE SOLUTION PVT.LTD IN JANAKPURI

Regards
singhaladitya40@gmail.

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Top 615 Complaints and Reviews about Lenovo - ConsumerAffairs.com

The Lenovo Marketing person I bought the laptop from was of course very nice on the phone. Sold me a bill of goods and a lemon of a laptop. He told me this Lenovo was brand new and it obviously was not. I was told it had windows 8 and it was delivered with windows 10. There was a name change on one of the apps that proved it was a used laptop. Laptop worked on and off for a few days and now won't turn on at all. It was delivered July 18 2016. Didn't even use it until August when my tech. support guy moved all my information from "old" laptop to this one. Had power/screen problems from day one. Many calls to tech. support and nothing corrected the problem. When I asked for a new laptop replacement they said they couldn't do that with a used laptop. Haven't even had this laptop for 30 days. I beg you all to stay as far away from Lenovo as possible. Terrible customer support and lied to as far as new laptop when it clearly wasn't.

Want to buy a lenovo mobile. Will it cause problems later?

I want to buy lenovo smartphone of following features:
1. good memory,RAM, ROM
2. It should be a strong mobile even if i use it continuously
3. I should be able to use it for atleast 3 years (should not collapse & should be reliable)
4. large display
5. should not be slow
6. most important to me is phone should carry many apps and I should be able to use for years and years

What are the most common problems in Lenovo phones?

Mostly , people didn't like the ROM . It did not have app drawer plus was not much close to stock rom with too much visual costumiztions.

But they have changed that in new phones (Vibe X3) , brought in the app drawer and a mode that helps it look closer to stock.

But still it has few bloat ware apps , plus Camera on lenovo phones suffers a lot . Sometimes the post processing is overly done and images loose a lot of detail .

Plus comparatively the touch and display on motorola phones seem better .

But as you know they have acquired motorola they would be improving with future phones.

n our (25 person) complex there are a few iPhones (mine an iPhone 6) an awful lot of Lenovos and only a few Samsungs (low cost versions which once dominated the scene).
In a formal in-house survey on My Phone Complaints covering all phones: the Samsungs were in first place (most complaints) then the Lenovas and the least problematic by far - the iPhones.

Ranking top 3 Lenovo problems.

1 - Mushy home button on pressing and sometimes no response. In some cases it is the MS program hogging the I/O not just a mechanical issue.
2 - Crash or Hang or sometimes Hang or Crash. Obvious that the respondents wanted to say it just stopped working. Hangers were 75% to the crashers 25%. Again it can also be attributed to program compatibility problem. Whatever the cause of reason for this it was so frustrating to Lenovo users.
3 - Battery. Two issues: a) fully charged phone after start using it there is a big drop (15-25%) within minutes. The next day fully charge the phone and battery runs normal. b) Battery working fine but in the status level of 50-60% it plummets down to 3-7% it's not a rare occurance nor happens every day but according to the group it happens and yet not to frequently

And if you think Lenovo has problems which it does it has far, far less than the lower costing Samsung's.